This Privacy Policy explains how Bye Bye Bees ("Bye Bye Bees," "we," "us" or "our") collects, uses and protects information when you visit our website, request a quote, call or text us, or otherwise contact us. By using this website you agree to the practices described here.

Information We Collect

Information you give us. When you fill out a quote request or contact form, call, text or email us, we may collect your name, phone number, email address, service address, details about the bees and the job, photos you upload, and how you heard about us.

Information collected automatically. When you visit the website we may collect your IP address, browser and device type, pages viewed, the site that referred you, and the date and time of your visit. We collect this through cookies, pixels and similar tools.

How We Use Your Information

  • To respond to your request, prepare a quote, and schedule and perform service.
  • To send appointment reminders, job updates, invoices and other service messages.
  • To send marketing messages, only if you have agreed to receive them.
  • To improve our website, services and customer experience.
  • To protect against fraud and to meet our legal obligations.

Text Messages (SMS)

If you give us your phone number and agree to receive text messages, we may text you about your quote, appointments and service updates, and, if you separately agreed, about offers and promotions. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is not a condition of purchase.

We do not sell, rent or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing purposes. Information may be shared only with service providers that help us deliver our messages, and they may not use it for any other purpose.

How We Share Information

We do not sell your personal information. We share it only as needed to run our business, for example with:

  • The licensed contractor and team members who perform your service.
  • Partner beekeepers who receive relocated bees, limited to the job location when needed.
  • Service providers that host our website, manage our customer records, process payments, or send emails and texts for us.
  • Authorities or others when required by law, or to protect our rights, property or safety.

Cookies and Analytics

We use cookies and similar tools to keep the website working, understand how visitors use it, and measure our advertising. You can block or delete cookies in your browser settings. Some parts of the site may not work as well without them.

How Long We Keep Information

We keep your information for as long as we need it to provide service, keep business and tax records, resolve disputes and enforce our agreements.

How We Protect Information

We use reasonable administrative, technical and physical safeguards to protect your information. No website or transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your Choices and California Privacy Rights

You may ask us to tell you what personal information we have about you, to correct it, or to delete it, subject to legal exceptions. California residents have additional rights under the California Consumer Privacy Act, including the right to know, delete and correct personal information and the right not to be discriminated against for using these rights. We do not sell or share personal information for cross context behavioral advertising as those terms are defined by California law. To make a request, contact us using the details below. We may need to verify your identity before we respond.

You can opt out of marketing emails by using the unsubscribe link in any email, and out of text messages by replying STOP.

Children's Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Links to Other Websites

Our website may link to other websites, such as review sites and social media. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated.

Contact Us

Bye Bye Bees
San Diego County, California
Email: [BUSINESS EMAIL]
Phone: [BUSINESS PHONE]

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DIRECT CONTACT CHANNELS

Phone: [BUSINESS PHONE]
Email: [BUSINESS EMAIL]